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E-commerce

AI voice agents for e-commerce.

Support volume spikes the moment a campaign lands. 9278.ai absorbs the surge — order status, returns, sizing — and escalates only the angry ones.

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What the agent does on day one

Pre-built playbooks tuned for e-commerce workflows. Every action below works out of the box; you can fine-tune them, add new ones, and wire them into your existing tools without writing code.

  • Order status and tracking updates
  • Returns, exchanges, and warranty intake
  • Sizing, fit, and product-recommendation Q&A
  • Upsell and replenishment follow-up calls
  • Win-back campaigns for lapsed customers

How the agent actually sounds

Real lines our voice agents have used in e-commerce deployments. Every word is generated in real time with sub-second latency, real interruptions, and natural emotion.

  • Your order is out for delivery today by 6pm.

  • I'll send a return label. Refund to your card?

  • The size 9 should fit better than the 8.5.

First-touch response

< 3 seconds

Every e-commerce call answered before it goes to voicemail.

Concurrent calls

Up to 3

On the Scale plan — no extra hardware, no extra licenses.

Per-minute rate

From $0.10

See the full rate card on the pricing page.

How e-commerce teams roll out 9278.ai

Most e-commerce customers start by spinning up a Starter agent with a single phone number, then upgrade to Growth or Scale once the inbound and outbound playbooks prove out.

Curious about voice credit, phone numbers, or compliance? The FAQ answers the questions e-commerce ops teams ask most — and you can browse every other industry we support to compare playbooks.

Launch a e-commerce agentRead the FAQ

Other industries we power

Pre-tuned playbooks for the calls your peers in adjacent verticals already automate.